What separates the exceptional leader from others? During a Dade Legal Aid luncheon on June 7, Paul Lipton, RK’s Director of Professionalism, Career and Skill Development, answered that question and more while addressing leadership and team building. He emphasized the need to call things by their right name, understanding the role of each person in the team and that no position is less important than the other.

“The receptionist plays a vital role since he or she is the first person interacting with the client,” he noted. “Look at the larger picture and be passionate about what you,” he advised.