Michael Forte and Suzanne Singer presented “Defense Strategies that Give you the Most Bang for Your Buck” at the Claims Education Conference earlier this month in New Orleans. The seminar highlighted cost-effective strategies in resolving and defending against personal injury claims and lawsuits. During the presentation, Forte and Singer offered these suggestions for helping claims professionals solve the mystery of unusual claims:

• Pay close attention to initial demand package for valuable information in patient questionnaires and pain diagrams
• Consult social media early and often, and consulting with private investigator for creative mining techniques
• Remove the case to federal court if you can

The conference, presented by International Insurance Institute, Inc., American Educational Institute and The Society of Claims Law Associates, offers claims professionals multiple educational sessions focused on legal and coverage issues presented by leading technical experts and nationally recognized insurance defense attorneys.